Contact New Online Casino
Whether you've spotted a detail in one of our casino reviews that needs a second look or you simply have a question about how the site works, our team is glad to hear from you. Below you'll find how to get in touch and which questions are best sent our way.
How to Reach Us
Email is the most reliable way to reach the New Online Casino editorial team.
| Contact Method | Details | Response Time |
|---|---|---|
| [email protected] | We aim to reply as soon as possible. |
What We Can Help With
New Online Casino is an independent comparison site, not a casino operator. We're happy to help with:
- Questions about our reviews, rankings and side-by-side comparisons
- Reports of outdated or incorrect information, such as a changed licence number, wagering requirement or payment method
- Feedback and suggestions for topics you'd like us to cover
- Partnership and advertising enquiries
- Privacy requests under Canadian privacy law, including PIPEDA
What to Contact the Casino About
We don't hold player accounts or have access to any casino's systems, so the following should go directly to the operator you play with:
- Account access, login problems and identity verification (KYC)
- Deposits, withdrawals and pending payouts
- Bonus terms, wagering progress and promotional eligibility
- Disputes, which should be raised with the operator first and, if unresolved, escalated to its licensing authority
If you're worried about your own gambling, please visit our Responsible Gambling page or reach out to a support service in your province, such as ConnexOntario, GameSense or Jeu : aide et référence in Quebec.